Refund & Return Policy
At Red Homecoming Dresses Shop, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 14-day return period from the date of delivery.
Eligibility for Returns
To be eligible for a return, the item must:
- Be unused, unworn, and in its original condition
- Have all original tags attached
- Be returned in the original packaging
You must provide proof of purchase, such as an order confirmation or receipt.
To initiate a return, please contact us at contact@redhomecomingdressesshop.com.
Damaged or Incorrect Items
We recommend inspecting your order as soon as it arrives. If your dress is damaged, defective, or if you received the wrong item, please contact us immediately. We will work to resolve the issue by offering a return, exchange, or refund.
Non-Returnable Items
For hygiene and safety reasons, some items are non-returnable, including:
- Dresses that have been worn, altered, or damaged after delivery
- Sale items and gift cards
If you have any concerns about a specific item’s return eligibility, please contact us for clarification.
Exchanges
If you need a different size, style, or color, we recommend returning the original item and placing a new order for the replacement once your return has been processed.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process the refund.
If 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@redhomecomingdressesshop.com for further assistance.
For any additional questions, feel free to reach out to us at contact@redhomecomingdressesshop.com.